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Your Burning Questions Answered
Can I pay weekly or fortnightly?Your membership can be paid weekly or fortnightly and can be set up to be deducted to on any weekday you like.
Can I pay eftpos/ cash rather than credit card?Direct debit is one of the easiest ways to ensure you keep up with your membership payments each month. To discuss an alternative arrangement, come and see us at the front desk.
Can I put my membership on hold if I can't make it and how long for?You are able to put your membership on hold between 2- 12 weeks if you are injured, busier than usual or expecting to spend time out of town. Please let us know two weeks in advance of your hold period and we will arrange to suspend your payments. We’ll need a start and finish date as we will automatically to restart your membership when your hold period is complete. We can only put a membership on hold for a maximum of twelve weeks. Anything more is considered a cancellation, which will be carried out in accordance with our normal cancellation terms. Of course, we would love for you to come back and will be happy to discuss renewing your membership at any time.
What's the process if I need to cancel?To cancel your membership, complete the cancellation request form on our website four weeks before you plan to stop coming to our gym. Once submitted one of our friendly team will contact you to arrange your cancellation. If your membership is still inside your agreement term there is a cancellation fee of 50% of your remaining membership fees. Any cancelled members will be charged at current membership rates if they decide to rejoin.
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